Facility Management
Facility Management (FM) is a multifaceted discipline to guarantee the usefulness of the environment by incorporating individuals, place, process and innovation. PSN is a pioneer in FM. In PSN, FM is constantly given through a self-delivery model, which we call Integrated Facility Services.
Expanding requests for Facility Management in this time, we are convinced that our capacity and ability to convey all or most of the services offerings through our own particular individuals is ideal for securing both the quality and productivity of the arrangement. By dealing with our own particular staff, we are in a greatly improved position to control, oversee and deal with every single part of the services completed.
Consistent high quality
At PSN, we keep up high level of quality and value by concentrating on your requirements, procedures and ideas.
We have been creating and enhancing our approach from many years, bringing in experiences from all edges of the industry. This implies with us, our clients can appreciate an issue free Integrated Service Solution of reliable exclusive expectations.
Process optimisation and reconciliation or integration of services gives the foundation of our services delivery. We continually survey our strategies, frameworks and procedures to give prove based arrangements intended to the individual needs of our clients. We center around making the ideal procedure to deal with all client relations, from contract to invoicing, to support nonstop changes and relationship management.
The PSN procedure structures help us to convey a similar quality and services regardless of which industry we are working in.
The systems are built on PSN best practices and Tools, which are constantly updated and maintained. For all PSN clients we have their own particular formalized, archived, and straightforward techniques that are lined up with effective frameworks.
Our operational procedure systems give best-practice management process, guaranteeing that we live up to our clients' desires and support a consistent quality delivery. The frameworks and structured also provides new opportunities to manage and even reduce risk. We generally adopt an organise strategy to preparing and actualizing our services ideas with a solid spotlight on the end-client our TouchPoints@PSN concept.
With a reasonable procedure set up, it is simpler to draw in with our clients and their circumstance solutions. What's more, when we have a more profound understanding we generally empower, create, and lead the pack in benefit advancement and persistent changes.
Integration of services
Working with a single service provider implies that you outsource parts of your organizations to contractors.
While picking a single service expert may give a good method to begin an outsourcing procedure.
working with an Integrated Facility Service provider, PSN gives you the open-door hand over a large number of the services functions and capacities to outsource. This means that instead of having several external service partners working with various service deliveries, everything is integrated in one solution at PSN for concentrating on your particular needs.
PSN Integrated Facility Services solutions will give financial advantages and cost-efficiencies, because of the multitasking and integration of employees.
How we ensure quality
At PSN, we are continually working with Key Performance Indicators (KPIs) to assess the effectiveness and quality of our services, and guarantee transparency and that our clients are getting the most out of our services.
Such KPI’s incorporate surveying representative turnover rates, employee engagement, evaluating customer experience/satisfaction, and Productivity.
Furthermore, here are a few cases of KPI’s through PSN examines the performance of our services :
We develop additional KPI’s based on specific customer characteristics and industry requirements.